Manager (72-96 months) Admin & HR Unit
Employee Performance Review
Employee Name
Reviewer name(s)
Date of Review
Development objectives from last review cycle, if any (please bring forward from last review cycle, if applicable)
Major developments / performance accomplishments since last review (please include specific examples that demonstrate each accomplishment. Where appropriate, indicate correlations with development objectives listed above)
Development objectives for next review cycle (please document specific and measurable objectives at the end of each review cycle)
Employee Comments
Supervisor / reviewer comments
Ratings
| RATING | CRITERIA | IMPLICATION |
| N/A: Not Applicable: | Employee's performance cannot be evaluated because: (ii) Attribute not applicable to the employee's role in the firm | 2 consecutive "N/A" ratings in core skills will result in "Issues" rating. |
| 1: Unsatisfactory: | Employee's performance: (ii) Demonstrates a lack of capacity and/or willingness to make necessary adjustments (iii) Has been scored "I" for two consecutive review periods | Employee is advised to exist Solina. |
| 2: Issues: | Employee's performance: (i) Meets expectations for his/her role in MOST important aspects (ii) Demonstrates gaps in SOME aspects that need to be addressed (iii) Reflects capacity and willingness to make necessary adjustments to address performance gaps | Managers support employee to improve performance rapidly. Supplemental review in 3 months. |
| 3: On Track: | Employee's performance: (ii) Demonstrates understanding and commitment to the Firm's objectives (iii) Ensures satisfactory contribution to the Firm's activities, and (iv) Shows no significant gaps in important areas (v) Is on Track - reflects steady progression in career advancement and responsibilities | Reflects minimum acceptable performance rating for role. Employee on track for normal progression. |
| 4: Strong: | Employee's performance: (ii) Frequently exceeds normal expectations for his/her role (iii) Reflects ability for quicker than usual career progression at the firm | Managers support to build on strengths. Considered for accelerated promotion. |
| 5: Distinctive: | Employee's performance: (ii) Consistently exceeds expectations for his/her role, and reflects performance of a more advanced role (iii) Demonstrates exceptional accomplishments (iv) Contributes beyond normal expectations to Firm activities, and (v) Reflects ability for very rapid career progression at the Firm | Managers support to build on strengths. Eligible for accelerated multi-level promotion. |
Part A (General Section) Technical Capabilities
Continuous Process Improvement - Develops new insights by questioning conventional approaches. Proposes innovative solutions to problems in line with current realities.
Comments
Business Knowledge - Positions the firm for future success by providing tangible support in client development processes. Ensures all actions are geared towards the achievement of organizational objectives.
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Continuous Professional Development - Consciously seeks to update his / her professional knowledge by reading upates issued by relevant professional and regulatory bodies, attending relevant workshops and conferences and helps junior colleagues to plan and manage their career progression.
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Technical Knowledge / Expertise - Firm go-to person on 2 or more topics of importance to Solina and external stakeholders. Consciously develops technical skills of subordinates.
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Productivity & Work Output
Work planning & prioritization - Identifies and communicates weekly and daily team priorities to guide work towards overall deliverables and impact.
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Work management - Manages departmental deliverables from end to end, with problem solving input from Directors.
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Accuracy & detail-mindedness - Reviews work of teammates to flag and correct errors. Pushes and supports teammates to continually improve their analysis and detail orientation.
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Timeliness - Bears ultimate responsibility for interim deliverables. Sets and enforces appropriate deadlines for team members.
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Communication (oral & written)
Clarity & Conciseness - Supports junior team members to communicate concisely, through feedback, coaching and frequent evaluation.
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Grammar & Syntax - Identifies and corrects grammar, spelling and syntax errors in junior team members communication.
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Coherence(storylining) - In addition, ensures alignment of insights and storylines with real project/organisational impact and needs.
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Presence / Confidence / Public Speaking - Shows presence in team and client meetings through participation, focus and body language. Calls out / corrects team members not showing presence. Confidently guides discussions and draws others to participate actively.
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Influence / Persuasiveness - Deploys various acceptable tactics to persuade or influence relevant stakeholders positively. Mentors junior team members in appropriate influencing techniques.
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Computer Skills
PowerPoint - PowerPoint slides ALWAYS meet specifications in Solina PPT manual, with NO need for edits in format, color, font. Guides subordinates to make acceptable slides and uses creative visuals beyond the standardized templates.
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Data analytics, Excel and Chart - Has built a complex model involving simple codes, and meeting Solina structure and formatting specifications. Appropriately applies charting options to depict data. Ensures that junior team members meet excel capability requirements through mentoring, opportunity creation and enforcement as needed.
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Word - Writes advanced documents including proposals and reports that consistently meet Solina quality standards. Ensures junior team members meet requirements for their levels.
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Other relevant software - Demonstrated interest and aptitude for rapidly learning usage of software that is relevant to work.
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Professionalism and Personal Leadership
Professionalism, Confidentiality & Integrity - Ensures professional conduct at ALL times in self and ALL colleagues. Identifies, brings to fore and takes responsibility for sanctioning infractions.
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Attendance & Punctuality - Maintains utmost respect for time. Arrives on time for scheduled activities prepares adequately beforehand to ensure seamless interractions.
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Dressing & Appearance - EXEMPLIFIES and ENFORCES Solina dress code and grooming / appearance standard among all staff.
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Flexibility, Adapting to Change - Quickly recognizes need to adjust direction or focus according to emerging project, team and Firm realities. Guides junior team mates appropriately.
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Reliability & Dedication / Commitment to Work - Can ALWAYS be trusted to deliver output independently WITHOUT fail. Helps junior team members to deliver QUALITY and TIMELY outputs.
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Working under pressure - Recognizes need to adjust pressure level to ALWAYS ensure delivery of QUALITY and TIMELY output for team. Ensures team mates understand and respond to necessary changes in pressure demands.
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Team Leadership
Positive energy / Inspiring enthusiasm - EXEMPLIFIES positive energy and attitude. Takes it upon him/herself to inspire enthusiasm in the team.
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Conflict Management - Takes responsibility for office-wide and stakeholder conflict resolution, using appropriate tools and strategies.
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Team Work / Cooperation - Takes responsbility for team dynamics. Quickly detects inter-personal issues or sub-optimal dynamics and takes steps to correct any problems among or between colleagues.
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Feedback & Mentoring - Actively and routinely provides positive AND constructive feedback to team mates. ENSURES understanding of feedback and follows through to ensure response to coaching / feedback. Diagnose and call out cases of non response to feedback / coaching for appropriate action.
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Firm Leadership
Ownership / Commitment to Solina - Demonstrates understanding and demonstrates ownership of Solina goals and objectives. Sees him/her self as part of the Solina family rather than just coming to work to do minimum needful for him/her.
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Volunteerism & Sacrifice - Generally ABLE and WILLING to step in to fill gaps in capacity or roles to help colleagues, team or firm when the need arises. Goes to the extra mile to ensure success of the team / firm above and beyond basic duties.
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Projection of Solina values - EXEMPLIFIES and ENFORCES Solina values at ALL times. Calls out infractions for appropriate action.
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Resource Management - Good MANAGER of Solina AND client resources, i.e., consistently CHECKS for and ENFORCES COMMON SENSE and RESPONSIBILITY in usage of resources to ensure efficiency and eliminate waste without compromising quality or safety of self, team or clients.
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Contribution to organization - Effectively manages department and teams to achieve set goals and objectives. Ensures congruency between departmental and organisational goals and objectives.
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Part B(Admin & HR Section) Resource Management
Records & information management - Ensures information management system of the organization is fit for purpose and fit for use at all times. Manages correspondence and communicates organizational information to appropriate parties as required.
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Acquisition & expense control - Evaluates acquisition needs and recommends appropriate acquisition type or method. Control operational expenses in line with approved budgets.
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Facilities administration & Logistics management - Manages the use and maintenance of facilities and space; based on organizational goals, budget realities, safety and security needs. Manages cordination of security and evacuation plans efficiently. Maintains appropriate relationship with security personnel and authority. Reviews and approves maintenance work requests for major maintenance, alterations, repairs and renovation with little or no impact on business operation. Monitors outsourced services for all facility to ensure agreed service levels are maintained. Develops and communicate plans for events/activities/programs based on corporate strategy, budget and program requirements.
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Case Management
Case Advisory - Advises program staff and serves as their advocate to obtain needed administrative services timely. Serves as advocate for program staff while ensuring that all actions are consistent with organizational policies and procedures. Consistently resolves administrative issues by deducing appropriate avenues of inquiry or sources of information.
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Contract management - Consistently engages most appropriate vendors for all services and supplies. Reviews contract and acquisition requirements, manages contractor relationship and monitor contract performance for effective delivery of goods and services. Develops relationship with vendors that ensures the organization gets best value from them always. Proactively takes appropriate action to protect contractual rights of the organization and compliance with contract terms and conditions.
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Public relations / Employee liaison - "Always takes advantage of opportunities for sharing information to build relationships with people and build network that will be useful to the organization. Actively seeks ways of improving and developing working relationships within and beyond the organization. Ensures that accurate information is passed on to the most appropriate people in a timely fashion to improve working practices. Explains complicated matters simply and takes the initiative to keep other people informed as required. Always anticipates potential problems and initiates ways of improving standards. consistently uses experience, the views of others and own judgement to resolve issues appropriately. Supports and help to those in distress using various acceptable methods always. Bears ultimate responsibility in emergency situations until help arrives from responsible party."
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General Support
Policy - Routinely ensures policy sensitization through various communication channels ranging from events, activities and mails. Routinely evaluates policies to ensure they are fit for purpose and fit for use at all times. Develop means of getting feedback from all stakeholders to evaluate policies routinely.
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Process improvement - Ensure there are SOP's for all processes immediately processes are defined or updated. Routinely test all SOP's for gaps and champion all improvement initiatives or quality assurance to adoption or otherwise. Evaluates and mitigate risks associated with processes, service delivery or implementation of projects routinely.
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Project execution - Project manage all company infrastructure upgrades, build or system implementation to timely sucessful completion. Always creates and maintain an environment that guides all organizational project execution to a successful completion.
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Human Resources Management (Optional)
Employee retention & recruitment - Executes approved employee retention strategy in timely manner. Conducts employee needs assessment by liasing with team managers regularly to avoid capacity gaps. Establish and leads the standard recruiting and hiring practices and procedures aimed at engaging superior workforce always. Develops staffing plans to support program sucess and ensure continuity in operations efficiently. Plan and manage training and development system for all employees appropriately. Conduct and analyse exit interviews and recommend required changes immediately they are identified.
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Staff performance evaluation & development - Develop various methods to evaluate & assess employee performance throughout the year e.g job reviews, 360 degree feedback, psychological appraisals. Develop performance review calendars and ensure exercise is completed in timely manner. Develop individual development plans for all employees annually. Develop sucession plan for all employees, training plan for current and future responsibilities or role performance improvement yearly.
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Compensation & benefits management - Bears ultimate responsibility for development of appropriate employee benefits management system. Reviews employee packages to ensure they are in accordance with regulations always. Ensure compensation and benefits strategy are clearly defined & communicated to employees within employees handbook and company policies at all times. Ensure policy complies with legal & tax requirements always. Conduct surveys, benchmarks and assessment that gauge employee satisfaction and benefits are competitive at all times.
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